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Lead Amazing Tours
Welcome
Welcome Message and Housekeeping (3:17)
Intro to course (6:33)
Tracking Progress, Certificates and How to Officially Complete Your Lessons
Your PDF Ultimate Course Action Guide
Module 1 - The Tour Guide's Tool Box
Introduction to Module 1 (1:27)
Always Be Learning (9:43)
Expectations are ALL (14:31)
Guest Feedback Essentials (14:39)
Quiz - The Tour Guide's Toolbox
Module 2 - Elements of an Exceptional Tour
Introduction to Module 2 (1:30)
Completely Guest Focused (17:27)
Your Powerful USP (21:44)
An Amazing Tour Description (29:47)
A Captivating Guide Profile (31:37)
Quiz -Elements of an Exceptional Tour
Module 3 - Amazing Guides are...
Introduction to Module 3 (2:09)
Reliable (19:25)
Reassuring (20:44)
Empathetic (37:04)
Responsive (24:22)
Problem Solving (34:35)
Ready for Disaster (26:20)
Quiz - Amazing Guides Are.... Part 1
Quiz - Amazing Guides Are.... Part 2
Module 4 - Delivering a Great Tour
Introduction to Module 4 (1:42)
Public Speaking Mastery (25:53)
Pre Tour Prep (27:20)
A Great Start (26:22)
Execution - The Best of All Possible Tours (29:42)
Finale and Follow-up (24:05)
Quiz - Delivering a Great Tour - Part 1
Quiz - Delivering a Great Tour - Part 2
Module 5 - Managing Your Online Reputation
Introduction to Module 5 (1:37)
Understanding Online Review Sites (23:21)
Managing Positive and Negative Reviews (31:48)
Being Visible and Monitoring Your Online Reputation (33:53)
Quiz - Managing Your Online Reputation
Module 6 - Money Matters and Lifestyle Design
Introduction to Module 6 (2:31)
Pricing Your Tour (19:35)
Earning Money as a Guide (26:16)
Doubling your Tips (1:53)
Creating a Life You Love (15:53)
Quiz - Money Matters and Lifestyle Design
Module 7 - Your Expert Panel: Scenarios and Questions
Intro to Our Expert Panel (2:47)
How to Deal with People who are Late? (8:40)
How to Deal with Someone who is Drunk? (6:01)
How to Deal with Inappropriate Guests? (6:17)
How to Deal with a Disrespectful Guest? (5:19)
How to Deal with a Know It All on your Tour? (11:45)
How to Interrupt a Guest Tactfully? (5:31)
How to Deal with Uninvited or Disruptive People who are on your Tour? (7:18)
How to Deal with a Guest who Doesn't Speak the Language of the Tour? (11:42)
How to Deal with a Pushy or Insistent Guest? (7:21)
How to Deal with a Guest Who is Always Complaining and Brings the Group Down? (6:02)
How to Deal with Children? (6:16)
How to Deal with a Medical Emergency on Tour? (10:49)
How to Deal with Someone Who is Always Stressed and Worried About the Tour/Life? (5:02)
How to Deal with Someone Who is Really Angry? (11:05)
How to Handle Kickbacks,Commissions? (12:44)
How to Handle People who are Always Talking, Being Disruptive? (1:38)
How to Handle Receiving Tips? (13:47)
What to do if a Guest is Ignoring you or Being Passive Aggressive? (5:05)
What to do if Someone is Bad-Mouthing your Company? (3:27)
Panel Thank Yous and a Book Recommendation (1:24)
Quiz - Expert Panel: Guiding Scenarios and Questions Part 1
Quiz - Expert Panel: Guiding Scenarios and Questions Part 2
Module 8 - The Be a Better Guide Video Library
Intro to the Be a Better Guide Video Library
The Tao of Tour Leading: The one thing you should ALWAYS do when dealing with an angry customer (4:13)
A few things your clients never ask on tour - but secretly want to know (2:45)
Make your tour stand out from the rest - How to use props and visual aids on tour! (3:24)
What Bill Clinton can teach us about being an exceptional tour guide: Part 1 (4:56)
The one simple technique that great speakers use that most Tour Guides have never heard of... (2:55)
How to Avoid Speech Disfluency? (and what is it??) (2:55)
How to make your tours more interactive? (3:37)
How to get people talking and avoid that awkward pause... (3:38)
3 ways you are losing credibility as a Tour Leader, before you even open your mouth! (3:41)
4 things tour guides should STOP doing in conversations, right now! (4:01)
Can I make up answers as a tour guide? The answer may surprise you! (2:45)
The Secrets of a Nova Scotian Tour Guide (i.e. RAIN and what to do about it) (3:28)
How to deal with late guests as a tour guide? (3:24)
How to be a funny tour guide and How to give a funny tour? (4:40)
How to tell great stories on tour? Story telling advice for guides! (5:38)
How to keep your Tour Running on Time - Insider Guide Tips (4:03)
How to Give Amazing Customer Service - Examples and Tips (3:33)
Tips on How to Lead a Tour Outdoors (4:36)
How to Handle Cultural Differences as a Tour Guide? (4:51)
Profile Photo Tips for Tour Guides - The Perfect Profile Shot (4:36)
How to Avoid Burnout as a Tour Guide? How to keep up your Enthusiasm on Tour? (7:20)
The 3 jobs you need to know if you want to travel the world and get paid!! (5:56)
When Should I give Refunds on my Tour? Refund Policy Help (6:35)
How to Be a Better People Person - Tips for Tour Guides (3:29)
How to use Periscope for Your Business & Using Pericope to Promote your Tour (9:55)
How to be a Powerful Speaker? Lessons from History’s Finest Speeches - Tour Leader Tips (6:08)
How to Get Your Voice Ready for Tour - Vocal Warm up Exercises (5:21)
What To Do with your Hands while Speaking_ Effective Hand Gestures for Tour Guides (7:26)
How to Effectively Use Your Body Language as a Tour Leader - Body Language Tips (6:59)
How to Manage Upset Customers Using the LAUGH Method to Work with Angry or Frustrated Guests (8:56)
Quiz: The Be a Better Guide Video Library Part 1
Quiz: The Be a Better Guide Video Library Part 2
PDF Resource Library
PDF Downloads
Real Life Tours. Real Life Guides. Amazing Guides in Action.
Tower of London with ‘Beefeater’ Bill Callaghan Part 1/2 (27:35)
Tower of London with ‘Beefeater’ Bill Callaghan Part 2/2 (15:44)
Ronnie Smith - Freelance Guide Lisbon - Part 1 (35:17)
Ronnie Smith - Freelance Guide Lisbon - Part 2 (21:48)
Ronnie Smith - Freelance Guide Lisbon - Part 3 (26:43)
Abdul - Hidden Sides of Marrakech - Part 1 (30:57)
Abdul - Hidden Sides of Marrakech - Part 2 (35:58)
Bert James - Greenwich Village Food Tour - NYC - Part 1 (30:12)
Bert James - Greenwich Village Food Tour - NYC - Part 2 (24:01)
Doron Klemer - Freelance Tour Guide - Manhattan and Wall Street - Part 1 (30:59)
Doron Klemer - Freelance Tour Guide - Manhattan and Wall Street - Part 2 (25:00)
Alan Melanson - Nova Scotian Storyteller Part 1 (43:19)
Alan Melanson - Nova Scotian Storyteller Part 2 (35:08)
Levi - Polynesian Cultural Center Part 1 (25:00)
Levi - Polynesian Cultural Center Part 2 (17:20)
Bonuses
Free 30min Consult with a Travel Pinners™ Marketing Strategist (+Pinterest Resources)
Private Facebook Group
An Introduction to SEO and Keywords - Donnie Cooper, Inboundable.com Part 1/2 (13:53)
An Introduction to SEO and Keywords - Donnie Cooper, Inboundable.com Part 2/2 (8:27)
Build a Better Website - Training from Matt Newton and Tourism Tiger (37:42)
Surprise Bonus!
“How to Double Your Tips: Professional Guide Secrets” Video Course
Video Marketing for Tour Businesses - Masterclass with Tourism Marketing Guru Chris Torres (18:12)
Bonus - Be a Better Guide Workshops
7 Steps to a Steady Stream of 5 Star Reviews (58:47)
How to Recruit and Train Extraordinary Guides - 11 Shortcuts to Success (105:10)
Extraordinary Storytelling (69:30)
Bonus - Live Coaching Calls
About
Live Coaching Call # 1 – Dec 1st, 2015 (93:34)
Live Coaching Call # 2 – Dec 8th, 2015 (86:05)
Live Coaching Call # 3 – Dec 15th, 2015 (70:45)
Live Coaching Call # 4 – Jan 26th, 2016 (63:55)
Live Coaching Call # 5 – Feb 2nd, 2016 (68:20)
Live Coaching Call # 6 – Feb 9th, 2016 (84:10)
Live Coaching Call # 3 – Dec 15th, 2015
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