Extraordinary Tour Leading for Teams
Online Training for your Team of Guides or Experience Hosts
Online Training for your Team of Guides or Experience Hosts
Your Instructor
Kelsey Tonner is an experienced, global tour guide and founder of the Be a Better Guide Project, a movement that brings together tour guides and tour operators from around the world to learn from one another.
His mission is to help anyone, anywhere, create extraordinary experiences for travellers. With over ten years experience in the industry he has led trips in over fifteen different countries from Europe to the Americas and from Asia to North Africa. He has been a wilderness trip leader, a dog-sledding guide, a volunteer coordinator in an Inuit community and spent four years leading hiking, biking and multi-sport trips with Backroads Canada.
He has visited over sixty countries and set foot on all seven continents. In 2015 Kelsey was chosen from thousands as one of eight shortlisted guides for the Wanderlust World Guide Awards. With practical yet wisecracking advice, Kelsey inspires a global community of professional tour leaders and businesses to give people memories of a lifetime, and helps them earn more money while doing it.
Read more: http://www.beabetterguide.com/about/
Course Curriculum
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StartIntro to Module 2: Delivering a Great Tour Experience (0:59)
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StartUnderstanding Guest Expectations (6:02)
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StartManaging Guest Expectations (14:06)
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StartBlueprint for Amazing First Impressions (8:04)
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StartDelivering a Great Introduction and What Guests Want to Know (4:34)
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StartFacilitating A Seamless Tour Experience (12:28)
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StartDelivering a Great Closing Speech (8:14)
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StartManaging Subcontractor Relationships (10:26)