Welcome to Extraordinary Tour Leading
Module 1: Legendary Customer Service
Module 2: Delivering a Great Tour Experience
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Intro to Module 2: Delivering a Great Tour Experience (0:59)
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Understanding Guest Expectations (6:02)
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Managing Guest Expectations (14:06)
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Blueprint for Amazing First Impressions (8:04)
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Delivering a Great Introduction and What Guests Want to Know (4:34)
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Facilitating A Seamless Tour Experience (12:28)
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Delivering a Great Closing Speech (8:14)
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Managing Subcontractor Relationships (10:26)
Module 3: When Things Go Wrong
Module 4: The Art of People Skills
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Intro to Module 4: The Art of People Skills (1:22)
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The Art of People Skills (5:53)
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How to be an Effective Conversationalist (8:38)
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How to be more Likable as a Guide or Host (6:03)
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Bringing Humour to your Tours (10:00)
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Recognizing Non-verbal Cues and Body Language (4:01)
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Empathy and Cultural Differences (5:06)
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Leadership Skills (4:21)
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Managing Group Dynamics (7:53)
Module 5: Make your Tour Experience More Engaging
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Intro to Module 5: How to Make Your Tour Experience More Engaging (1:23)
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An Introduction to Extraordinary Storytelling (7:59)
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Using Props, Visual Aids and the 5 Senses to Enhance your Tour Experience (5:50)
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Leveraging Locals and Experts (5:52)
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Public Speaking Skills (6:42)
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Getting and Holding the Attention of a Group (4:46)
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Using Effective Hand Gestures (6:10)
Conclusion
