Welcome
Module 1 - The Tour Guide's Tool Box
Module 2 - Elements of an Exceptional Tour
Module 3 - Amazing Guides are...
Module 4 - Delivering a Great Tour
Module 5 - Managing Your Online Reputation
Module 6 - Money Matters and Lifestyle Design
Module 7 - Your Expert Panel: Scenarios and Questions
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Intro to Our Expert Panel (2:47)
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How to Deal with People who are Late? (8:40)
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How to Deal with Someone who is Drunk? (6:01)
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How to Deal with Inappropriate Guests? (6:17)
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How to Deal with a Disrespectful Guest? (5:19)
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How to Deal with a Know It All on your Tour? (11:45)
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How to Interrupt a Guest Tactfully? (5:31)
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How to Deal with Uninvited or Disruptive People who are on your Tour? (7:18)
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How to Deal with a Guest who Doesn't Speak the Language of the Tour? (11:42)
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How to Deal with a Pushy or Insistent Guest? (7:21)
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How to Deal with a Guest Who is Always Complaining and Brings the Group Down? (6:02)
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How to Deal with Children? (6:16)
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How to Deal with a Medical Emergency on Tour? (10:49)
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How to Deal with Someone Who is Always Stressed and Worried About the Tour/Life? (5:02)
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How to Deal with Someone Who is Really Angry? (11:05)
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How to Handle Kickbacks,Commissions? (12:44)
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How to Handle People who are Always Talking, Being Disruptive? (1:38)
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How to Handle Receiving Tips? (13:47)
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What to do if a Guest is Ignoring you or Being Passive Aggressive? (5:05)
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What to do if Someone is Bad-Mouthing your Company? (3:27)
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Panel Thank Yous and a Book Recommendation (1:24)
Module 8 - The Be a Better Guide Video Library
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Intro to the Be a Better Guide Video Library
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The Tao of Tour Leading: The one thing you should ALWAYS do when dealing with an angry customer (4:13)
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A few things your clients never ask on tour - but secretly want to know (2:45)
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Make your tour stand out from the rest - How to use props and visual aids on tour! (3:24)
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What Bill Clinton can teach us about being an exceptional tour guide: Part 1 (4:56)
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The one simple technique that great speakers use that most Tour Guides have never heard of... (2:55)
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How to Avoid Speech Disfluency? (and what is it??) (2:55)
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How to make your tours more interactive? (3:37)
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How to get people talking and avoid that awkward pause... (3:38)
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3 ways you are losing credibility as a Tour Leader, before you even open your mouth! (3:41)
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4 things tour guides should STOP doing in conversations, right now! (4:01)
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Can I make up answers as a tour guide? The answer may surprise you! (2:45)
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The Secrets of a Nova Scotian Tour Guide (i.e. RAIN and what to do about it) (3:28)
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How to deal with late guests as a tour guide? (3:24)
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How to be a funny tour guide and How to give a funny tour? (4:40)
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How to tell great stories on tour? Story telling advice for guides! (5:38)
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How to keep your Tour Running on Time - Insider Guide Tips (4:03)
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How to Give Amazing Customer Service - Examples and Tips (3:33)
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Tips on How to Lead a Tour Outdoors (4:36)
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How to Handle Cultural Differences as a Tour Guide? (4:51)
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Profile Photo Tips for Tour Guides - The Perfect Profile Shot (4:36)
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How to Avoid Burnout as a Tour Guide? How to keep up your Enthusiasm on Tour? (7:20)
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The 3 jobs you need to know if you want to travel the world and get paid!! (5:56)
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When Should I give Refunds on my Tour? Refund Policy Help (6:35)
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How to Be a Better People Person - Tips for Tour Guides (3:29)
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How to use Periscope for Your Business & Using Pericope to Promote your Tour (9:55)
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How to be a Powerful Speaker? Lessons from History’s Finest Speeches - Tour Leader Tips (6:08)
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How to Get Your Voice Ready for Tour - Vocal Warm up Exercises (5:21)
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What To Do with your Hands while Speaking_ Effective Hand Gestures for Tour Guides (7:26)
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How to Effectively Use Your Body Language as a Tour Leader - Body Language Tips (6:59)
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How to Manage Upset Customers Using the LAUGH Method to Work with Angry or Frustrated Guests (8:56)
PDF Resource Library
Real Life Tours. Real Life Guides. Amazing Guides in Action.
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Tower of London with ‘Beefeater’ Bill Callaghan Part 1/2 (27:35)
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Tower of London with ‘Beefeater’ Bill Callaghan Part 2/2 (15:44)
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Ronnie Smith - Freelance Guide Lisbon - Part 1 (35:17)
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Ronnie Smith - Freelance Guide Lisbon - Part 2 (21:48)
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Ronnie Smith - Freelance Guide Lisbon - Part 3 (26:43)
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Abdul - Hidden Sides of Marrakech - Part 1 (30:57)
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Abdul - Hidden Sides of Marrakech - Part 2 (35:58)
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Bert James - Greenwich Village Food Tour - NYC - Part 1 (30:12)
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Bert James - Greenwich Village Food Tour - NYC - Part 2 (24:01)
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Doron Klemer - Freelance Tour Guide - Manhattan and Wall Street - Part 1 (30:59)
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Doron Klemer - Freelance Tour Guide - Manhattan and Wall Street - Part 2 (25:00)
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Alan Melanson - Nova Scotian Storyteller Part 1 (43:19)
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Alan Melanson - Nova Scotian Storyteller Part 2 (35:08)
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Levi - Polynesian Cultural Center Part 1 (25:00)
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Levi - Polynesian Cultural Center Part 2 (17:20)
Bonuses
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Free 30min Consult with a Travel Pinners™ Marketing Strategist (+Pinterest Resources)
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Private Facebook Group
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An Introduction to SEO and Keywords - Donnie Cooper, Inboundable.com Part 1/2 (13:53)
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An Introduction to SEO and Keywords - Donnie Cooper, Inboundable.com Part 2/2 (8:27)
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Build a Better Website - Training from Matt Newton and Tourism Tiger (37:42)
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Surprise Bonus!
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“How to Double Your Tips: Professional Guide Secrets” Video Course
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Video Marketing for Tour Businesses - Masterclass with Tourism Marketing Guru Chris Torres (18:12)
Bonus - Be a Better Guide Workshops
Bonus - Live Coaching Calls
